We understand that things happen and we’re here to help. If you’re able to submit proof of emergency, we will consider your booking for a refund. Please note that everything will be evaluated on a case by case basis and a refund is not guaranteed. For the most part, only the passing of an immediate family member is approved by the hotels. 


Please submit any documentation through your Snaptravel messaging thread. 


Note that Snaptravel reserves the right to charge a $30 fee to process these requests.