In response to the ongoing attempts to promote pubic health and safety, several resorts in Las Vegas, Disney and other destinations have shut their doors. We understand that many of our customers have bookings in these hotels, and will have their travel plans disrupted.

1. If your booking is refundable and you want to cancel, we recommend that you cancel within the cancellation policy. Please do so while your refund is guaranteed, as it is the easiest and fastest option. For instructions on how to cancel, click here.

2. If your booking is non-refundable or the cancellation date has passed, please submit a cancellation request via our feedback form here so we can work on getting you refunded in credits. If you are trying to check in at the hotel and it is closed, please follow our Urgent Care protocol, linked here.

Please note that the cancellation process may take up to 30 business days. We appreciate your patience as we get through this difficult time together. Thank you for your understanding.