Snaptravel is a 3rd party booking company that sources rates from a number of travel partners to save our customers money. Therefore, in order to get compensation for our customers, we need to first negotiate with our travel partners. This negotiation is still necessary even with hotel approval, as our travel partners have different cancellation policies.
Due to the global pandemic, there have been a high number of cancellation requests. This volume has caused longer than normal turnaround times for cancellation requests from our travel partners and hotels. We are working hard with our travel partners to work through all cases and appreciate your patience during this time.