Navigating Hotel Quality Concerns with Super Travel
At Super Travel, while we facilitate your hotel bookings, the on-site experience is managed by the individual hotels. If your stay isn't meeting your expectations, here's a guide to help you navigate this situation:
Start at the Hotel:
- Immediately address any concerns with the hotel’s front desk. They are typically equipped to resolve issues on the spot.
- Note down the staff member's name handling your concern and ensure they record your complaint for reference.
Document Your Experience:
- Collect evidence such as photographs, names of staff you spoke with, and any written acknowledgments from the hotel regarding the issue.
- This documentation is crucial for the hotel to accurately assess and address your situation.
Attempt Resolution with the Hotel:
- We encourage you to initially seek a resolution directly with the hotel or hotel chain. This includes discussions about any compensations or refunds.
- If the hotel agrees to a compensation or refund, request a written confirmation, signed by a hotel staff member.
Reach Out to Super Travel:
Once you have that please visit our Amendment Instruction Page here for detailed guidance on the next steps.