Paying for a Booking

Do booking prices include taxes and fees?
Your booking includes the room rate, all sales taxes and any accompaniments you paid for (VIP program, rates that include breakfast). Select hotels require ...
Wed, 19 Feb, 2020 at 5:59 PM
How can I get an invoice for my booking?
You can access the invoice for your Snaptravel booking via your Snaptravel confirmation page which was sent to your email. You can also access the confirmat...
Wed, 19 Feb, 2020 at 5:57 PM
How are payments processed?
On the booking page you will be presented with a secure payment form. You can pay by credit card, PayPal or Apple Pay.  No credit card information is ev...
Wed, 26 Feb, 2020 at 4:26 PM
Why do I see two charges on my credit card?
If you attempted a booking and the room was sold out, you may see a transaction called a pre-authorization on your statement. It is temporary and will be li...
Wed, 19 Feb, 2020 at 5:59 PM
I didn't receive a booking confirmation but my card was charged, why?
If you attempted a booking but it didn't go through - due to either a technical error on our end or a blocker on yours - you may see a transaction call...
Wed, 19 Feb, 2020 at 6:00 PM
How can I view my Snaptravel credits?
To see how many credits you have in your account, type ‘Referral’ in your chat conversation. A link will pop up, directing you to our loyalty page that show...
Wed, 19 Feb, 2020 at 6:00 PM
How do I use Snaptravel credits?
If you have Snaptravel credits in your account, you can use them towards most bookings on our platform. To apply your credits, proceed to the booking page a...
Fri, 15 May, 2020 at 2:05 PM
I don’t see a box to enter my credits, why?
If you don’t see a place to enter your credits or discount code, this is because the room that you are booking is excluded from promotions. It's likely...
Wed, 19 Feb, 2020 at 6:00 PM
I don't see a box to enter my discount code, why?
If it’s your first time booking with Snaptravel, and you’ve come our way from a search engine like Kayak or Google, you are not eligible to use a coupon. Th...
Wed, 19 Feb, 2020 at 6:00 PM
How long do refunds take?
Once Snaptravel has issued a refund, it may take up to 3-5 business days for your bank to process and for the payment to reflect on your bank statement. The...
Mon, 6 Apr, 2020 at 6:47 PM