COVID-19 Response

Cancelling travel plans for COVID-19 concerns
Snaptravel Response: We understand this is a stressful time for everyone and, in many countries, a national emergency. We have staffed up our customer serv...
Tue, 4 Aug, 2020 at 10:08 PM
My hotel is closed in response to COVID-19
In response to the ongoing attempts to promote pubic health and safety, several resorts in Las Vegas, Disney and other destinations have shut their doors. W...
Wed, 29 Apr, 2020 at 11:50 AM
I want to cancel a trip beyond July 31st
Our current COVID-19 policy only applies to bookings with a check-in date on or before June 31st. Please check back regularly for our latest policies. W...
Fri, 26 Jun, 2020 at 12:37 PM
Why do cases take 30 business days to review?
Snaptravel is a 3rd party booking company that sources rates from a number of travel partners to save our customers money. Therefore, in order to get com...
Mon, 30 Mar, 2020 at 5:08 PM
Why are credits not guaranteed?
Snaptravel is a 3rd party booking company that sources rates from a number of suppliers to save our customers money. Therefore, to get compensation for o...
Mon, 30 Mar, 2020 at 5:10 PM
Cancel a refundable reservation
Any reservation with a flexible booking policy can be cancelled for the corresponding refund. To learn how to cancel your reservation, please visit the p...
Mon, 30 Mar, 2020 at 5:11 PM
Why is my booking cancelled?
The reason why your booking is cancelled is because you submitted a request through our feedback form. The best way for us to negotiate compensation for ...
Tue, 31 Mar, 2020 at 8:52 AM